§ Legal
Delivery Policy
There is nothing to ship. A wallet top-up is added to the account once the payment is matched, and the workspace is available immediately.
Clause 1What is delivered
Litora UK is software delivered over the internet. Nothing is physically shipped, and there is no address to ship to. What you buy is prepaid wallet balance: AI usage in the workspace — papers read, assessed and argued, and drafts written — charged by the tokens it uses.
No hardware, media, printed material or physical item forms any part of what is sold.
Clause 2When
- Wallet top-ups are added to the account as soon as the bank transfer is matched against our bank statement — usually within thirty minutes in office hours (Monday to Friday), and the next working morning otherwise. NEFT or RTGS transfers can take longer.
- The workspace is available the moment the account is created. It does not wait for a purchase.
- Every top-up is listed in Wallet & Usage with its reference and status.
Clause 3If a top-up does not arrive
If money has left your account and the wallet has not been topped up by the time shown on the payment page, write to billing@litorauk.com with the payment reference. We will trace it and either add it to the wallet or return the money.
Do not pay a second time. A duplicate payment is refunded in full — see clause 7 of the Refund and Cancellation Policy.
Clause 4Availability
The service is provided over the public internet and is not guaranteed to be available without interruption. We do not offer an uptime commitment, and we do not undertake to keep the service available for any particular period. Planned maintenance is carried out outside UK business hours where it is practicable to do so.
Wallet balance does not expire. If the service is unavailable when you want to use it, the balance is still there when it returns.
Clause 5Getting your work out
Assessments and arguments export as PDFs from within the workspace at any time, and documents you uploaded can be downloaded in the form you uploaded them. Do this before closing an account: deletion is permanent and there is no recycle bin.
ContactHow to reach us about this document
If anything here is unclear, or you think we have got something wrong, write to us and a person will read it.
- By email
- legal@litorauk.com
- By post
- Rank First Technologies Private Limited (incorporated in India, CIN U58201PB2026PTC068900)
F-542, Phase 8A, Sector 75, Mohali, Punjab 140308, India - Complaints
- How to complain — complaints@litorauk.com
This document is governed by the law of England and Wales, and the courts referred to in the terms of service have exclusive jurisdiction over any dispute arising from it.