§ Legal
Refund and Cancellation Policy
The short answer: money already spent on AI work is not refunded, because that work was done. Unused wallet balance can be refunded on request within 14 days of the top-up.
Clause 1The short version
The platform runs on a prepaid wallet. Each piece of AI work is charged to the wallet by the tokens it used, at the moment it finishes, and from that moment the charge is final. Unused balance can be refunded on request within 14 days of the top-up. A failure on our side (clause 6) and a payment that failed or was taken twice (clause 7) are always put right. Nothing renews, so there is no subscription to cancel.
| Situation | Outcome |
|---|---|
| You opened matters and uploaded documents | Free. Nothing was charged. |
| The AI read, analysed, assessed, argued or drafted | Charged by tokens used. Not refundable once run. |
| You uploaded the wrong bundle and it was read | The reading was done and stays charged. No refund. |
| You disagree with what the assessment or the bench concluded | Not a ground for a refund. |
| You want back money you have not used | Refunded on request within 14 days of the top-up. See clause 5. |
| We failed to deliver the work | The amount charged for it is added back to your wallet. See clause 6. |
| Payment failed or was taken twice | Nothing is owed for a failed payment; a duplicate is refunded in full. See clause 7. |
Clause 2What you are buying
There are no packages, no subscription, no monthly fee and no free tier. You add money to a prepaid wallet — any amount from £10 — and it is used up only by AI work: transcribing scanned pages, analysing documents, the case assessment, the hearing and the drafting tools. Each is charged by the tokens it uses, at the rates on the pricing page.
Opening matters, uploading and storing documents, reading results, editing and exporting drafts, and the desk tools are free and unlimited.
The wallet belongs to the organisation on the account, not to an individual user. The balance does not expire and does not reset monthly, and it is not transferable to another organisation without our written agreement. Amounts are in pounds sterling.
Clause 3When money is spent
This is the clause that decides most questions, so it is stated precisely.
- Nothing is charged for opening a matter or uploading to it.
- Each AI call is charged when it finishes. The cost to us is incurred at that moment, so the charge is taken at that moment. A call that fails costs nothing.
- Every charge is recorded. The matter, the kind of work, the tokens in and out, the amount and the balance afterwards are written to the wallet ledger and are visible to you in the workspace.
- Each run is charged. Re-running the assessment or the hearing, or drafting again, is charged by the tokens that run uses.
Clause 4Usage already run is final
Money charged for AI work that was carried out is not refundable — whether or not you used the output, whether the matter settled, and whether you later decide you did not need it.
That applies equally to a bundle uploaded to the wrong matter and read, a file uploaded by mistake, or a change of mind after the work ran. If you are not sure, do not run the step — uploading alone costs nothing.
Clause 5Unused balance
Balance you have added and not used can be refunded on request within 14 days of the top-up. Write to billing@litorauk.com with the top-up reference. We refund the unused part of that top-up and remove the same amount from the wallet.
After 14 days, unused balance stays on the account for you to use; it does not expire.
Clause 6If we fail to deliver
If a run fails and cannot be recovered, the platform is unavailable for a prolonged period, or the output is materially incomplete for a reason that is ours rather than the record's, the amount charged for that work is added back to your wallet.
What is not a failure to deliver: the analysis reporting that the record is incomplete, the bench declining to decide a point the record does not settle, or the assessment refusing to reach a conclusion the documents do not support. Those are the product working as designed and described.
If you think a fault is genuinely ours, tell us at hello@litorauk.com. We want to know.
Clause 7Failed and duplicate payments
- Failed payment. If a payment does not complete, nothing is added to the wallet and nothing is owed. Some banks place a temporary hold that clears on its own, usually within five to seven working days. We cannot release it; your bank can.
- Duplicate payment. If you pay twice for the same top-up, the duplicate is refunded in full or added to the wallet, as you prefer. There is no time limit on this.
- Money not added. If a payment succeeded but the wallet was not topped up, send us the transaction reference. We will either add it or refund the payment, same day where we can.
Clause 8Cancelling
There is nothing to cancel. No subscription is created, no payment method is stored for a future charge, and no renewal is scheduled. If you stop using the platform, no further money is taken.
You may close your account at any time by writing to us. Closing the account does not entitle you to a refund of money already spent on AI work; unused balance is dealt with under clause 5.
Clause 9How any refund is paid
- A refund goes back to the account the payment came from. We cannot send it anywhere else.
- We initiate the refund within 5 working days of agreeing it.
- Your bank then takes its own time — typically a few working days. That part is outside our control.
- Refunds are made in pounds sterling, in the amount being refunded.
- Any tax charged on the original top-up is refunded proportionately, and a credit note is issued.
Clause 10Your statutory rights
Nothing in this policy removes or limits any right you have under law that cannot be excluded by agreement. Where a mandatory consumer protection applies to you, it applies whatever this document says.
If you are buying as a consumer and the law gives you a cancellation right for services bought at a distance, note that running an AI step begins performance of the service for that step. Unused balance remains refundable as set out in clause 5.
Most customers of this platform are practising lawyers, chambers and in-house teams buying in the course of a business, in which case consumer cancellation rights do not arise at all.
Clause 11Changes to this policy
We may change this policy or the rates on the pricing page. A change never applies backwards to work already charged. Material changes are announced by email to account holders at least 14 days before they take effect.
ContactHow to reach us about this document
Top-ups, duplicate payments, unused-balance refunds and payment questions.
- By email
- billing@litorauk.com
- By post
- Rank First Technologies Private Limited (incorporated in India, CIN U58201PB2026PTC068900)
F-542, Phase 8A, Sector 75, Mohali, Punjab 140308, India - Complaints
- How to complain — complaints@litorauk.com
This document is governed by the law of England and Wales, and the courts referred to in the terms of service have exclusive jurisdiction over any dispute arising from it.